汽车售后服务流程Service Procedure
Process and Quality Improvement Training
Sep.
前台接待流程
Front Reception Program
维修顾问评估
Service Advisor Performance Evaluation
客户是什么
What is customer
客户期待的服务
The service customer expect
客户的权力
Right of the customer
我们服务的目的
Our aim of service
提供令客户满意的服务
To satisfy Customer
前台接待流程
Front Reception Program
预约服务Advance Booking
接待服务Reception Process
初步检查Visual Inspection
监控流程Monitoring Job Processing
确认工单Writing up Repair Order
终检Final Inspection
解释工作Job Explanation
跟踪服务Follow-up
8 Steps
Reception
1
预约服务Advance Booking
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