罗宾斯管理学第十一章至第十四章章练习题.doc

Chapter 11 – Communication and Information Technology
True/False Questions
A MANAGER’S DILEMMA
1. According to pany profile in “A Manager’s Dilemma,” the primary product of Semifreddi’s puter software.
False (moderate)
2. According to the text, communication is the transfer and understanding of meaning.
True (moderate)
UNDERSTANDING MUNICATION
3. It is estimated that less than 75% of a manager’s duty municating.
False (moderate)
4. munication includes all patterns, networks, and systems munication within anization.
True (moderate)
THE PROCESS OF MUNICATION
5. During munication process, the message is converted to symbolic form called encoding.
True (moderate)
6. Disturbances that interfere with the transmission, receipt, or feedback of a message are called sources.
False (moderate)
7. Encoding is described as the process when the symbols of a message are translated into a form that the receiver can understand.
False (moderate)
8. The final link in munication process is feedback.
True (easy)
9. According to the text, munication munication transmitted without words.
True (easy)
10. The best-known types of munication are demographics and proxemics.
False (difficult)
11. Body language refers to gestures, facial expressions, and other body movements that convey meaning.
True (moderate)
12. According to the text, verbal intonation refers to the emphasis someone gives to words or phrases that convey meaning.
True (moderate)
13. Feedback is the deliberate manipulation of information to make it appear more favorable to the receiver.
False (moderate)
14. Information overload occurs when the information a person has to work with exceeds his or her processing capacity.
True (easy)
15. Listening for full meaning without making premature judgments or interpretations is called passive listening.
False (moderate)
16. According to the text, the average listener prehend more than 1200 words per minute.
False (difficult)
MUNICATION