酒店管理会所__酒店前厅部作业流程表.pdf

Holiday Inn Central Plaza Beijing
FIT C/I - Front Desk
e & greeting guest

Offer guest assitant & No Ask for guest's require
check whether have
reservation
Yes
Yes No Provide guest information
Reservation form & EA name about room type &
list pass to Reception
No Check No-show & room rate
one day before by Check EA list whether
next day EA list
Reservation have guest's name
Provide mendation
Yes Have name to guest
RC was prepared by
last night shift for Get th preregister RC Fill in RC for the guest Assign room for guest
reservation guest
Confirm Room No. ,Room rate,
Updated RC if there is departure date & get signature
P/B Cash P/pany
Ask guest for the
Collect deposit & Check pany No Collect pany
issue receipt to P/B Credit Card with credit or not check or also P/B
guest cash or credit card
Imprint credit card & get Yes
authority person's signature Get pany authority
person's signature
Prepare the key & e
booklet
Pass key to bellboy to show room &
wish guests enjoy their stay
Holiday Inn Central Plaza Beijing
Check in FIT with reservation
Reservation GSA Bellman
pany name
Arrival/departure date
Room type/rate Take reservation
Method of payment
Any special request
Confirm the room type, room
rate, arrival/departure time,
method of payment
Key in all information into PMS
Prepare the pre-rigistration Fill in the RC with all
Pass the reservation form to
card & room key with e guest informations
Front Desk which inside PMS guest
booklet
profile
5'' Greeting & e guest
Check passport / ID
Get guest's signature on the
15" Confirm room No, room
RC rate & departure time
35'' Confirm method of payment See the attached SOP
of method of payment
Pass e booklet with
Get e booklet
room key to bellman to show
with room key from GSA
room
5''
Wish guest to enjoy stay with
Show guest to the room
us
Holiday Inn Central Plaza Beijing
Check in