McGraw-Hill - Redesigning Enterprise Process for e-Business.pdf

Redesigning
Enterprise
for
Dl I^IKI^^C^O
e-DUol 1600
Includes CD-ROM with
WorkflowBPR Process Modeling
Software from Holosofx Inc.
Omar A. El Sawy
Marshall School of Business
University of Southern California
McGraw-Hill
Irwin
Boston Burr Ridge, IL Dubuque, IA Madison, WI New York San Francisco St. Louis
Bangkok Bogota Caracas Lisbon London Madrid
Mexico City Milan New Delhi Seoul Singapore Sydney Taipei Toronto
CONTENTS
PREFACE vii
ACKNOWLEDGMENTS viii
NAVIGATION GUIDE TO USING THIS BOOK x
PART A UNDERSTANDING BPR FOR e-BUSINESS 1
1 Introduction to BPR for e-Business 3
1-1: INTRODUCTION 4
1-1-1: What Is BPR? 5
1-1-2: What Is BPR for e-Business? 7
1-2: THE CONTEXT OF BPR FOR e-BUSINESS 8
1-2-1: The Leavitt Diamond: anizational Adaptation 8
1-2-2: The Evolution of BPR 9
1-3: HOW DOES A BPR PROJECT WORK? 11
1-3-1: The Phases of BPR "in the BIG" 12
1-3-2: The Participants in a BPR Project 13
1-3-3: Cross-Enterprise BPR for e-Business 14
1-4: THE PROCESS REDESIGN PHASE OF BPR: A DESIGN FOCUS 15
1-5: REDESIGNING BUSINESS PROCESSES 15
1-5-1: The Properties of Business Processes 16
1-5-2: Three Generic IT-Enabled Ways for Redesigning
Business Processes 18
1-6: THE LEARNING BLOCKS OF BPR FOR e-BUSINESS 23
2 Key Issues around BPR and the Evolution of BPR for e-Business 25
2-0: FIRST AND SECOND WAVES OF BPR 26
2-1: KEY ISSUES AROUND BPR: WHAT WE LEARNED FROM THE FIRST WAVE 27
2-1-1: The Scope, ess, and State of BPR 27
2-1-2: BPR Methodologies and Information Technologies 34
2-1-3: People Issues in BPR 39
iii
IV CONTENTS
2-2: BPR FOR e-BUSINESS: WHERE THE SECOND WAVE IS TAKING US 44
2-2-1: BPR and Supply Chain Management 44
2-2-2: BPR and Knowledge Management 47
2-2-3: BPR and Web-Enabled e-Business 50
3 Principles and Tactics of Process Redesign for e-Business 54
3-1: THE e-BUSINESS SPEED LOOP FOR THE ENTERPRISE 54
3-2: REDESIGN PRINCIPLES AND TACTICS 56
3-2-1: Principles and