商务交际英语模拟题和答案.doc

商务交际英语( 1 )模拟题 I. MULTIPLE CHOICE ( 10 小题,每小题 1 分,共 10 分) Choose the letter indicating the best choice plete each sentence or answer each question: 1. Which of the following is NOT an external barrier munication? a. Motivation or interests. b. Environmental factors such as lighting and heat. closed or authoritarian climate. d. An open climate in munication flows easily. 2. What is NOT included in the purpose munication? a. To establish goodwill. b. To build self-esteem. c. To obtain information. d. To practice using language accurately. 3. If verbal and non-verbal symbols in the sender ’s message conflict, receivers gene rally ________. a. believe the non-verbal symbols over the verbal symbols b. believe the verbal symbols over the non-verbal symbols c. don ’t know which to believe d. believe both the verbal and non-verbal symbols 4. municate effectively, the sender must________. a. use audience analysis, examine the message ’s environment, encourage an d interpret feedback b. use audience analysis, read and listen effectively c. use audience analysis and e external and internal barriers to co mmunicate d. speak and write clearly, and use proper equipment 5. municating with other people, remember that everyone wants to feel _ _______. a. admired and cared for b. understood and important c. important, competent, and admired d. valued, respected, and understood 6. Which of the following statements about body language is true? a. People from different cultures interpret body language in different ways. b. Basic body language is universal; it means the same to all people. c. Facial expressions are universal, but gestures are less so. d. Friendly body language is all the same; unfriendly or threatening gestur es vary. 7. Which of the following isa receiver-oriented statement? grant your request for vacation from the week of August 14th. b. pany works hard to meet the needs of our customers. c. As our guest, you will receive the attention that you deserve. d. We m