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Articletype:LettertotheEditor
SurgeincallstoIrishSkinFoundation's'Askanurse'helplineduringCovid
,,,,’Kane,
IrishSkinFoundation,CharlesInstituteforDermatology,UniversityCollegeDublin,D04V1W8
CorrespondingAuthor:Anne-MarieTobin
Email:******@
FundingSource:None
ConflictofInterest:None
DearEditor,
TheIrishSkinFoundation(ISF)isanationalcharitydedicatedtoimprovingqualityoflifeforpeopleliving
‘AskaNurse’helplineservicedeliveredbyDermatology
ClinicalNurseSpecialists,allofwhomworkinclinicalpractice,inhospitaldermatologyunitsinIreland,
Thisarticlehasbeenacceptedforpublicationandundergonefullpeerreviewbuthasnotbeen
throughAcceptedArticlethecopyediting,typesetting,paginationandproofreadingprocess,whichmayleadto
:
andareuptodatewithbestpractice/‘Askanurse’helplinehasprovideda
valuableservice(asevidencedbythe97%usersatisfactionratingsincetheservicewassetupin2016)in
addressingtheconcernsofcallersandsupportingpatients;andevenmoresoduringtheCovid-19
,we
-weeksof
lockdowntothesame12-weekperiodin2019,thehelplinerecordeda66%increaseinthevolumeof
’swerenotconductingface-to-face
consultations,andsomedermatologystaffinsecondarycarewereredeployed,thusreducing
,33%ofcallsweredirectlyrelatedtoCovid
,risks
associatedwithautoimmunediseaseandCovid,
dermatitis,accesstoservices,andmanagementofskinflaresduetocancelledtreatmentsduring
,wehada221%increaseinthenumberofpeoplecontactinguswhodidnot
haveadiagnosis,asmanywereanxiousontheonehandthattheirrashmaybelinkedwithCovid,andon
theotherhandreluctanttovisitGPsurgeriesforfearofexposuretoCovid.
Forthosecallerswithadiagnosis,%increaseinqueriesrelatingtodermatitis/eczema,
,
attributedtotheincreasedhandhygienemeasures;consequently,managingandpreventinghand
%increaseinqueriesregardingpsoriasiswhencompared
tothesametimeperiodinthepreviousyear,anda20%increaserelatedtohidradenitissuppurativa.
Thesequeriesreflectedarangeofconcerns,includingpossiblerisksassociatedwithimmunosuppressant
medication,increasedCovidriskwithunderlyingconditions,skinflaringduetostressaboutCovid,
cocooning(shielding),howtomanagepsoriasisflaresduetocancelledphototherapy,andreducedaccess
%increaseinqueriestothehelplinewasregisteredrelatedtoacne,and
a43%.
Takingtheyear2020asawhole,weexperienceda55%
increasedusehighlightstheutilityofthisserviceinbridgingtheunavoidablegapswhichemergedduring
thepandemic.
AcceptedArticle
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