11国际商务函电.ppt

11国际商务函电.pptUNIT PLAINTS, CLAIMS AND ADJUSTMENTS
国际商务函电 Business Letters
UNIT PLAINTS, CLAIMS AND ADJUSTMENTS
Objectives
Lead-in
Sample letter
Useful Sentences
Letter-Writing Guid
Objectives
Upon learning this unit, you should:
know about the information to be covered plaints, claims and adjustments.
grasp all the important words and phrases.
Return
Lead-in
On execution of a sales contract, both the seller and the buyer must abide by the terms and conditions of the contract and strictly perform their respective obligations. If one of the parties breaches the contract, the other may run into trouble, or suffer great losses. In this case, the affected party can either request the defaulter to make sure that such things will not happen again, which is known as a “complaint”, or request him to make up his losses according to the relevant provisions under the contract, which is called a “claim”. When the other party gets plaint or claim, he may either grant an adjustment or reject it depending on the circumstances.
Return
Specimen Letters 1 Complaining about the Inferior Materials
Dear Mr. Wang,
The consignment of the clothing materials we ordered on August 10 is not the quality as shown in the samples.
The consignment arrived yesterday, but on checking the materials with the samples you sent us, we are surprised to find that they do not match each other. Their quality seems inferior to the samples, so they do not meet our customers’ requirement.
We have arranged for the production of the customized suits and planned to start as soon as the materials arrive. However, we well have to postpone the original offers from our customers owing to the poor quality of the clothing material you sent us. This is bringing us much inconvenience.
Would you take them back and replace them with the one as we ordered? We allow you another 10 days to prepare them. If you cannot guarantee delivery for whatever reason before September 1, we should ask for plete refund of the money and