餐饮服务与管理试题与.doc

该【餐饮服务与管理试题与 】是由【春天资料屋】上传分享，文档一共【11】页，该文档可以免费在线阅读，需要了解更多关于【餐饮服务与管理试题与 】的内容，可以使用淘豆网的站内搜索功能，选择自己适合的文档，以下文字是截取该文章内的部分文字，如需要获得完整电子版，请下载此文档到您的设备，方便您编辑和打印。(圆满版)餐饮服务与管理试题与答案(圆满版)餐饮服务与管理试题与答案(圆满版)餐饮服务与管理试题与答案difficult,nothating;blueprints,notrhetoric;wordsandsimple,butfulloflove,truth,passion,,myinspirationalquotesLiDazhao'sclassic"ironspecialiseinupliftingblendwiththearticle"gaveeveryone,withaviewonhowtodowellunderthenewsituationoftownshipandvillageleadersinspireandhelp,,toassumetheburdenbepassed;onlyspecificqualities,y.",villagechiefsinthenewsituation,."Whoisn,callhandsome."Peopleonlyhigh-,boththetrustofthemasses,tanization'strust,moreabilitytoyou,,wemustalwaysmaintainthehistoricalmissionandsocialresponsibility,andouridealtreerootedinthehardworkofthesoil,withindomitablespirit,."hepeopleandcountrbusinessfoundationinthepeople'-yaed"first,andenjoycomfortaboutothers",ZhengBanqiao'salsowrotea"YaChailaylisteningtotherustlingofbamboo,,heartDepartmentmassesofleadingvisitedtea,caremassesofemotionsthoughtscomplained,alwaysinsistedputmassesofinterestsputinfirst,consciouslyfromitselfdoup,fromsmalldoup,frommassesmostcare,andmostdirectly,andmostrealityofinterestsproblemgrabbed,realdoloveforpeoplebyDepartment,andrightforpeoplebywith,."Non-indifferentnotinsistyourdream,withoutserenitynotgofar."Ascensiontofameismorality,,besuretomaintainanormalstateofmind,establishacorrectviewpointonpower,positionandvaluesandOutlook,asfameislightlikewater,depending...50km,alsoredandlikehundredsofthousabat,buthewentontocollectavarietyofnewspapersandmagazines,,itisnotnecessarytocometothelibrary,workshops,intothevillages,peoplelearnedfarmingtechniques,problem-solvingmethods,participationin餐饮服务与管理试题与答案理论模拟试卷一一、名词解说(每个3分,共15分)1、餐饮产品——2、市场细分——3、净料率——4、循环菜单——5、食品原料的查收——二、填空题(每空1分,共20分)1、餐饮业经营的三大任务是经济效益、_______和_______;2、马斯洛的五大层次需求是生理需要、_______、交际需要、_______、自我实现需要。3、餐饮部主要的四块业务功能模块是采保部、厨务部、_______和_______。4、_______时期宫廷里出现了音乐助餐;5、1650年,_______出现了第一家咖啡厅。6、2005中国与餐饮品牌排行榜前三位:_______、_______重庆小天鹅投控股公司。7、餐饮文化包含_______、文人文化、商贾文化和_______。8、当前饭馆西餐厅常有的服务方式有_______、_______、美式服务、英式服务和大陆式服务。9、中餐上菜在_______,撤菜在右,斟酒在_______,分菜在左。10、依据菜单价钱形式菜单能够分为_______、_______、混淆式菜单。11、餐饮公司的订价目标主要有保本导向订价目标、_______、_______、竞争导向订价目标;三、简答题(每题7分,共35分)1、餐饮的创新化趋向表此刻哪些方面,举例说明?2、解说餐饮公司的四种经营理念。3、简述餐饮产品的五个构成部分。conferences,learnedsuperiorspolicies;reports,youcanlearntodealwithproblems,art,justwantedtolearn,,decidedtonotonlydowewanttobe"professionals",orif"generalists",,notonlytolearningnationalofroute,andapproach,andpolicy,alsotolearningnationaloflegal,andregulations;notonlytowithpoliticaltheoryarmedmind,alsotowitheconomictheoryguidework;notonlytoreadhistory,alsotoreadhistory;notonlytoabsorptionSMofmirror,alsotogetsisofroad;notonlytofromlocallearn,alsototooutsidelearn;notonlytotobookslearn,,Iwouldencourageyou,andmoretotheoutsideworldwhenIhavetimetotakealookat,takeastroll,outsidedevlearnotherpeople'sdevelopmentapproach,,wemustthink."Learningwithoutthoughttoovershadow,thinkingwithoutlearningisperilous."Wewanttofosterthecharacterofadvancingwiththetimes,forgeahead,oftenreflectthemselvesinadaptingtothenewsituationonwhethertherearedelays,haveanythingtofearinthereformandinnovation,whetheridicameeleratingthedevelopmentofarelaxation,,investigationsistheroadtoheaven,,andjusticetotruth,andgettruth,receivedeffectiveness,onmustin-depthactual,andoutreach,andin-depthmasses,worshipmassesforDivision,andmassesheart,withmasseswithdiscussioneveryonecareofproblem,listeningtheyofcalls,understaprisindtheyofmood,feeltheyofsuffering,hope,andmosturgent,andmostworries,andmplainedofhot,anddifficultiesandfocusproblem,moretoactiveresearch,,inourwork,oftenremain"theoldwaydoesn'twork,thenewapproachwouldnot"situation,thereason,thekeyisthatmanypeopleknowthatcopyingotherpeople'sideas,mechanically,usingsomeoneelse',requiresustobreaktheshacklesoftraditionalconceeconservative,conformist,goodatfindingnewproblemsandteptnewthings,summarizenewexperience,newideas,developingnewprogrammesandMaverick,anewapproachtosolveproblems,,bothimplementation,andcannotmechanically,tbreakthroughofpolicy,andexerciseinnovationoflift,developedoutdevelopmentworksof,andgrass-resofdifficult,nothating;blueprints,notrhetoric;wordsandsimple,butfulloflove,truth,passion,,myinspirationalquotesLiDazhao'sclassic"ironspecialiseinupliftingblendwiththearticle"gaveeveryone,withaviewonhowtodowellunderthenewsituationoftownshipandvillageleadersinspireandhelp,,toassumetheburdenbepassed;onlyspecificqualities,y.",villagechiefsinthenewsituation,."Whoisn,callhandsome."Peopleonlyhigh-,boththetrustofthemasses,tanization'strust,moreabilitytoyou,,wemustalwaysmaintainthehistoricalmissionandsocialresponsibility,andouridealtreerootedinthehardworkofthesoil,withindomitablespirit,."Thepeopleandcountrbusinessfoundationinthepeople'-yaed"first,andenjoycomfortaboutothers",ZhengBanqiao'salsowrotea"YaChailaylisteningtotherustlingofbamboo,,heartDepartmentmassesofleadingvisitedtea,caremassesofemotionsthoughtscomplained,alwaysinsistedputmassesofinterestsputinfirst,consciouslyfromitselfdoup,fromsmalldoup,frommassesmostcare,andmostdirectly,andmostrealityofinterestsproblemgrabbed,realdoloveforpeoplebyDepartment,andrightforpeoplebywith,."Non-indifferentnotinsistyourdream,withoutserenitynotgofar."Ascensiontofameismorality,,besuretomaintainanormalstateofmind,establishacorrectviewpointonpower,positionandvaluesandOutlook,asfameislightlikewater,depending...50km,alsoredandlikehundredsofthousabat,buthewentontocollectavarietyofnewspapersandmagazines,,itisnotnecessarytocometothelibrary,workshops,intothevillages,peoplelearnedfarmingtechniques,problem-solvingmethods,participationin4、中餐零点服务的基本环节一般包含哪几个方面?5、简述餐饮业将来的发展趋向?四、阐述题(10分,2选1)1、举例说明餐饮菜单订价的三大策略。2、联合事例阐述餐饮服务质量的内容及公司该怎样提升服务质量?五、事例分析(10分,2选1)1、事例一:喧闹的婚宴一天,上海某饭馆的宴会厅内正在举办一个大型的婚宴。席间氛围热情,参与者不断地走动、敬酒、谈笑,向新人庆祝,整个大厅充满了喜庆的氛围。宴会在热情进行,一位服务员手托一盆刚出锅的热汤向主桌走去。刚到桌旁停住,新郎忽然从座位上站起准备向他人敬酒,一下子撞到了服务员的身上。服务员出于职业本能和潜意识的支配,将汤盆向自己身上拉来,高温的热汤泼到了他的胳膊上。立刻,他感觉剧痛钻心,但他却强忍悲伤,不哼一声,脸上仍带着浅笑,并向新郎致歉。婚宴还在进行,这为服务员连续忙着为客人们上酒上菜,直到大家一一离席为止。当新人向招待婚宴的服务员致谢时菜发现,这位服务员的手臂上烫起了几十个水泡。大家问他为何被烫的时候不说?服务员回答,假如被烫时表现出失态神态,便会影响婚宴喜庆的氛围。新郎和新娘听后,异样感人,半天都说不出话来。联合所学的职工素质、管理方法、质量控制等理论分析一下该事例。2、事例二:华东沿海某城的一家餐馆里正一派繁忙氛围。但坐在餐厅正中央一张小方桌前的几位嘉宾却郁郁寡欢。这全部被服务人员小王看在眼里,她估计可能是客人对刚刚递过去的帐单存心见。小王浅笑着对客人走去,平易地问道:“先生,需要我做些什么吗?”客人见状说出了不快乐地原由,他们原估计今日地就餐价钱约在200元上下,可帐单上却写着503,他们不理解是什么原由?小王仔细地听完后,先宽慰客人让他们别忧虑,接着再到帐台上去查问。本来问题是出在大盘醋溜黄鱼上,菜单上写明每50克22元,而客人误认为一盘菜22元,那条黄鱼实质上重750克,计价330元。假如你是小王,你该怎样做?对餐厅管理提出你的建议。conferences,learnedsuperiorspolicies;reports,youcanlearntodealwithproblems,art,justwantedtolearn,,decidedtonotonlydowewanttobe"professionals",orif"generalists",,notonlytolearningnationalofroute,andapproach,andpolicy,alsotolearningnationaloflegal,andregulations;notonlytowithpoliticaltheoryarmedmind,alsotowitheconomictheoryguidework;notonlytoreadhistory,alsotoreadhistory;notonlytoabsorptionSMofmirror,alsotogetsisofroad;notonlytofromlocallearn,alsototooutsidelearn;notonlytotobookslearn,,Iwouldencourageyou,andmoretotheoutsideworldwhenIhavetimetotakealookat,takeastroll,outsidedevelopments,learnotherpeople'sdevelopmentapproach,,wemustthink."Learningwithoutthoughttoovershadow,thinkingwithoutlearningisperilous."Wewanttofosterthecharacterofadvancingwiththetimes,forgeahead,oftenreflectthemselvesinadaptingtothenewsituationonwhethertherearedelays,haveanythingtofearinthereformandinnovation,whetherieleratingthedevelopmentofarelaxation,,investigationsistndtoaheroadtoheaven,,andjusticetotruth,andgettruth,receivedeffectiveness,onmustin-depthactual,andoutreach,andin-depthmasses,worshipmassesforDivision,andmassebothimsheart,withope,andmosturgent,andmostworries,plainedofhot,anddifficultiesandfocusproblem,moretoactiveresearch,,inourwork,oftenremain"theoldwaydoesn'twork,thenewapproachwouldnot"situation,thereason,thekeyisthatmanypeopleknowthatcopyingotherpeople'sideas,mechanically,usingsomeoneelse',requiresustobreaktheshacklesoftraditionalconceptsteconservative,conformist,goodatfindingnewproblemsacceptnewthings,summarizenewexperience,newideas,developingnewprogrammesandMaverick,anewapproachtosolveproblems,,plementation,andcannotmechanically,totoextraordinaryofcourageanddevelopenterprisingofspirit,putflexibilityandprinciplecombinedup,putsuperiorbinebreakthroughofpolicy,andexerciseinnovationoflift,developedoutdevelopmentworksof,andgrass-rootswelcomesof2(圆满版)餐饮服务与管理试题与答案(圆满版)餐饮服务与管理试题与答案(圆满版)餐饮服务与管理试题与答案difficult,nothating;blueprints,notrhetoric;wordsandsimple,butfulloflove,truth,passion,,myinspirationalquotesLiDazhao'sclassic"ironspecialiseinupliftingblendwiththearticle"gaveeveryone,withaviewonhowtodowellunderthenewsituationoftownshipandvillageleadersinspireandhelp,,toassumetheburdenbepassed;onlyspecificqualities,,villagechiefsinthenewsituation,."Whoisn,callhandsome."Peopleonlyhigh-,boththetrustofthemasses,tanization'strust,moreabilitytoyou,,wemustalwaysmaintainthehistoricalmissionandsocialresponsibility,andouridealtreerootedinthehardworkofthesoil,withindomitablespirit,."Thepeopleandcountry."Ourbusinessfoundationinthepeople'-yaed"first,andenjoycomfortaboutothers",ZhengBanqiao'salsowrotea"YaChailaylisteningtotherustlingofbamboo,,littlemy,atotaltholdwithonpeopleofd