酒店大堂经理工作内容.doc

大堂经理 Job List
questions of charger and investigation of any guest'ments.
处理有关费用方面的问题,调查客人意见。
with implementation of emergency plans(,accidents and theft,ets.)
协助实施有关安全计划:(例如:火灾,突发事故,偷盗等)
guests who may be waiting, offers assistance and alleviates any delays during check-in and check-out.
问候因办理登记及退房手续而等候的客人,为他们提供帮助以缓解他们等候的时间。
a log book (Guest Services Manager's Log Book) recording any unusual incidents and checks any important matters that require follow-up.
将所有的日常发生的事情以及检查每日重大问题的跟进情况都记录在工作记录本上。
periodic guests' room and public area inspections to be sure housekeeping standards are maintained.
定期检查客房及公共区域卫生,使其达到酒店的卫生标准。
unscheduled tours of the property and departments to ensure proper security and supervision.
不定期地巡视酒店的财产和所有部门以确保酒店财产的安全及管理。
checks on the standard of cleanliness in VIP and suite rooms prior to guests's arrival. e and meets the VIP
on ther arrival and escorts them to their pre-assigned rooms and bid-farewell on their departure.
客人抵店以前检查VIP及套房的卫生是否达到酒店标准。VIP客人抵店以后欢迎并拜访他们,并送客人到指定的房间,并欢送他们离店。
designated guests or groups' to rooms as a hotel host's courtesy and continuation of dutieds.
代表酒店礼节性地送指定的客人或团队上房间,并继续履行有关职责。
and takes immediate action wherever possible in the case of emergency.(. death, accident and fire, etc.)
遇有突发事件时参与并采取紧急措施:(例如:死