EU Law and Consumer Protection - Inno Tools Website：欧盟法和消费者权益保护-创新工具网站.ppt

EU Law and Consumer Protection-new trends
Lecturer Razvan Viorescu
Suceava University
What is happening?
European single market driving new EC consumer policy and law
Harmonisation
petitive markets
Consumer protection
Consumer empowerment
Cross border fraud
New style law
National law reform
Notion of 'consumer' General overview
Consumers' rights
The consumer is, according to the law, any natural person, or group of natural posing an association, who acquires, obtains, uses or consumes products or services, outside his trade or profession.
Notion of 'consumer' means any natural person who, in contracts covered by the Directive 93/13, is acting for purposes which are outside his trade, business or profession
The European Court of Justice, in judgment Cape Snc (22 November 2001 -541-542/1999) has stated that consumer is only a physical person and can not be extended panies.
Consumers' rights
The consumer has the following main rights:
the right to be protected against the risks of purchasing a product or receiving a service which promise their life, health or safety or which may negatively  affect their rights or legitimate interests; 
the right to have access plete, precise and correct information regarding the essential characteristics of the products acquired and the services provided so that the decisions he takes in this respect best correspond   to his needs, as well as the right to get proper education in his quality of consumer; 
the right to have access to markets which provide a wide variety of quality products and services;
the right pensation, by legal means, for damages generated by the inadequate quality of products and services;
the right to join in consumers associations for the purpose of defending their interests.
Consumer law
overview of relevant EU Treaty articles and consumer programmes
responsibilities of member states & EU institutions
how consumer rights have been included in legislative texts
consumer acquis: door-to-door selling