chap14-management.ppt

Chapter 14
FOUNDATIONS
OF
BEHAVIOR
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Learning Objectives
You should learn to:
Define the focus and goals anizational behavior
Describe the ponents of an attitude
Identify the role that consistency plays in attitudes
Explain the relationship between satisfaction and productivity
Tell how managers can use the Myers-Briggs personality type framework and the big-five model of personality
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Learning Objectives (cont.)
You should learn to:
Define emotional intelligence
Describe attribution theory and its use in explaining individual behavior
Identify the types of shortcuts managers use in judging others
Explain how managers can shape employee behavior
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Why Look At Individual Behavior?
Organizational Behavior (OB)
concerned specifically with the actions of people at work
addresses issues that are not obvious
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anization as an Iceberg
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Why Look At Individual Behavior (cont.)
Focus of OB
individual behavior - attitudes, personality, perception, learning, and motivation
group behavior - norms, roles, team building, leadership, and conflict
individuals in a group setting behave differently from individuals acting alone
Goals of OB
explain, predict, and influence behavior
manager’s ess depends on getting things done through other people
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Attitudes
Definition
evaluative statements concerning objects, people, or events
ponents
cognitive - beliefs, opinions, knowledge, or information held by a person
affective - emotion or feeling
term attitude usually refers to ponent
behavioral - intention to behave in a certain way toward someone or something
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Attitudes (cont.)
Job-Related Attitudes
job satisfaction - employee’s general attitude toward her/his job
job involvement - degree to which an employee identifies with her/his job
degree of active participation in the job
feeling that job performance is important to self-mitment - employee’s loyalty to, identification with, and involvement in anizational citizen behavior