chap18-management.ppt

Chapter 18
FOUNDATIONS
OF
CONTROL
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Learning Objectives
You should learn to:
Define control
Describe the three approaches to control
Explain why control is important
Describe the control process
Distinguish among the three types of control
Describe the qualities of an effective control system
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Learning Objectives (cont.)
You should learn to:
Discuss the contingency factors that influence the design of anization’s control system
Identify how controls need to be adjusted for cultural differences
Explain how three contemporary issues - workplace privacy, employee theft, and workplace violence - affect control
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What Is Control?
Control
the process of monitoring activities to ensure that they are being plished as planned and of correcting significant deviations
control systems are judged in terms of how well they facilitate goal achievement
market control - emphasizes the use of external market mechanisms to establish standards of performance
useful where products and services are distinct
useful where petition is considerable
divisions turned into profit centers and judged by the percentage of total corporate profits each contributes
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What Is Control? (cont.)
Control
bureaucratic control - anizational authority
relies on administrative rules, procedures, and policies
depends on standardization of activities, well-defined job descriptions, and other administrative mechanisms
clan control - behavior regulated by shared values, traditions, and other aspects anizational culture
dependent on individual and group to identify expected behaviors and performance measures
found where teams mon and technology changes often
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Why Is Control Important?
Control is the Final Link in the Management Process
provides the critical link back to planning
only way managers know anizational goals are being met
Permits Delegation of Authority
fear that employees will do something wrong for which the manager will be held responsible
provides info