chap20-management.ppt

Chapter 20
CONTROLLING
ANIZATIONAL
PERFORMANCE
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Learning Objectives
You should learn to:
anizational performance
Explain why anizational performance is important
Describe the anizational performance measures
Identify financial control tools used to monitor and anizational performance
Explain how a management information system can be used as a tool for monitoring and anizational performance
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Learning Objectives (cont.)
You should learn to:
Describe the balanced scorecard approach to monitoring and anizational performance
Tell how benchmarking of best practices can be used for monitoring and anizational performance
Discuss the manager’s role in anizations achieve a high level of performance
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Organizational Performance
What anizational Performance?
performance - the end result of an anizational performance - accumulated end results of all anization’s work processes and activities
Why is anizational Performance Important?
managers need to understand the factors that contribute to anizational performance
Better Asset Management
asset management - process of acquiring, managing, renewing, and disposing of assets
design business models to take advantage of assets
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Organizational Performance (cont.)
Why is anizational Performance Important? (cont.)
Increased Ability to Provide Customer Value - must monitor value obtained by customers
customers will seek other sources of supply if value is not obtained
Impact anizational Reputation - strong reputation leads to greater consumer trust and ability mand premium pricing
Improved Measures anizational anizational knowledge - knowledge created by collaborative information sharing and social interaction leading to appropriate action
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Why Is anizational Performance Important?
Increased Ability
To Provide
Customer Value
Better
Asset
Management
Impact anizational
Reputation
Improved
Measures anizational
Knowledge
Why
anizational
Performance?
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Organizational Performance (c