商务英文接待之酒店接待全过程.doc

Business Reception
A : B :
C : D :
1. Room reservation
A:Advance I help you?
B:Yes,Id like to book a single room with a bath for my guest from the afternoon of June 8 to the morning of June 10.
A: Yes, we do have a single room available for this rate.
B: What is the rate, please?
A: It is 100 per night.
B: What e with that?
A: For 100 you’ll have a radio, a color television, a telephone and puter.
B: That sounds not bad at ’ll take it.
A:Very good. Could you tell me your guest’s name, Miss, please?
B: Yes, it is Cherry.
A: How do you spell it, please?
B: It’s C-H-E-R-R-Y.
A:C-H-E-R-R- what is your address,please?
B:It is the ,Jinji Road.
A:OK,so it’s the ,Jinji Road.
B: That’s right.
A: What about your telephone number?
B:3698778. By the way, Id like a quiet room away from the street if that is possible.
A:A quiet room away from the street is look forward to your guest’s visit.
B:Thank you and good-bye.
A:Good-bye.
2. Airport reception
B:Excuse me, are you Cherry from Taiwan? My name is Joanna,secretary of Apex Trading. Nice to meet you.
C:Nice to meet you, how do you do?
B:I’m good. How is your journey?
C:Not bad, thank you for pick me up.
B:You’ re e.
C:How is Vicky?(老板)
B:She's ok. But she didn't sleep well last night, cause she told me that she Miss you too much.
C:I think she can get sound