旅游与酒店专业实用英语(劳动版)课件：Unit-5-Room-center.ppt

旅游与酒店专业实用英语(劳动版)课件：Unit-5-Room-center.pptUnit 5 Room Center
旅游与酒店专业实用英语
Practical English for Tourism and Hotel Services
中国劳动社会保障出版社
Warming up
Listening Practice
Situational Conversations
Leaning Objectives
4
1
2
3
Role-plays
5
Exercises
6
prehension
7
Listening Script
Listening Script
8
Learning Objectives
After learning this unit, you should be able to:
do cleaning service
introduce room facilities
do turn-down service
explain laundry service
offer things at the guests’ request
offer minibar service
explain maintenance service
Task 1
Match each job with the correct person who does it in the Housekeeping Department.
a. room attendant
. electrician
. carpenter
. gardener
. houseman
. plumber
. PA cleaner
h. baby-sitter
up beds
furniture in the guest rooms
burnt out bulbs in the guest rooms
the hotel lawns
the leaky taps in the bathroom
the carpets in the hallway
care of the guests’ children
broken furniture
Answer
1-a 2-e 3-b 4-d 5-f 6-g 7-h 8-c
Task 2
Put the correct word in the box under its corresponding picture.
Warming-up
Picture 1
Picture 2
Picture 4
Picture 6
waistcoat
dress
pajamas
Picture 3
suit
jeans
sweater suit dress jeans
scarf waistcoat pajamas jacket
jacket
Picture 5
Picture 7
sweater
Picture 8
scarf
Task 1
Listen to a conversation between a guest and the room attendant. Fill out the laundry list with the information you hear.
Listening Script
Answer
Date
Oct. 20
Room No.
1711
Gentlemen
Trousers: 1
Shirt: 2
Ladies
Suit jacket:1 Dry cleaning
Sweater:1 Dry cleaning
Total
Amount: 5
Guest count: 5
Listening Practice
Task 2
Listen to a short passage and fill in the blanks with the exact words you hear.
Key
(1) efficient management
(2) public areas
(3) the sheets and towels
(4) end with cleaning
(5) baby-sitting service
Listening Script
(6) minibar
Conversation 1 Offering turn-down service
Task 1: Read the conversatio