变革管理.pptx

ChangeMan
VUCA时代
——变革管理


2018年7月16日
云南罗平
70%
Change Failure Rate /失败率
Failure to change/变化失败
Changes without transitions/没有过渡期的变化
”It is not resistance which inhibits development and change. It is the leaders way of handling the resistance...”
“并不是抗拒本身抑制了发展和变化。而是领导者处理抗拒的方式……”
——Rick Maurer: Beyond the wall of resistance /里克·摩尔:越过抗拒的高墙
“Only 20 to 30 percent of all reengineering projects eed…”
“所有的变化项目中,只有20%-30%的项目取得成功……”
——Hal Lancaster: Reengineering Authors Reconsider Reengineering / 哈尔·兰卡斯特:撰写变化的作者重新思考变化
“Only 23 percent of all mergers and acquisitions make back their costs…”
“在所有并购和收购项目中,只有23%的项目收回了成本……”
——Anne Fischer: How to make a merger work / 安妮·费舍尔:如何让并购起作用
Failure to change/变化失败
Changes without transitions/没有过渡期的变化
75% failure (Various types of change) / 75%失败率(各种类型的变化项目)
——McKinsey / 麦肯锡
90% Failure for cultural change / 企业文化的变化失败率为90%
——Bain pany / 贝恩咨询公司
70% failure for process reengineering programs / 流程再造变化的失败率为70%
——Hammer and Champy, 1993 / 汉默和钱皮,1993年
75% failure for total quality management programs / 全面质量管理的变化失败率为75%
——Patrick Morley /派特里克·摩力
70% failure / 70%失败率
——Miller 2002 / 米勒 2002
Resistance to change
对变化的抗拒
Beyond the wall…
穿越那面墙…
Resistance to Change / 对变化的抗拒
Resistance – How does it show? / 抗拒-从哪里看出来?
Confusion – So…(again) why are we doing this?
困惑–哦…(再一次) 为何我们要做这个?
Immediate criticism – What ever it is – I am against it!
立即批评–不管要做什么–我都反对!
Denial – What change?
否认–什么改变?
pliance – Smile and say yes, but doing only a minimum?
恶意的服从– 微笑并说好, 但只做最少的努力?
Sabotage – We send the obvious signal
蓄意破坏–我们发出明显的信号
Easy agreement – Lets get started…
随便同意–我们开始吧…
Deflection – Important subject! But let us focus on something else!
偏移方向–这的确是个重要的课题! 但让我们先专注于其他事情吧!
Silence 静默- !
In-your-face-criticism – Now let ME tell YOU something!
当面批评–现在让我来告诉你!
Rick Maurer: Beyond the wall of resistance
Resistance to Change / 对变化的抗拒
Resistance... is predictable / 抗拒... 是可预测的
An unconscious and automatic psychological mechanism, protec