新航标英语 Unit 1.ppt

新航标职业英语综合英语1
Vocational English
Background
Getting Ready
Text A
Language Focus
Text B
Vocational Focus
Skill Focus
Practical Learning
顾问总主审:刘黛琳
总主编:蒋秉章
本册主编:许振雅刘军凌伟卿
外籍主审:Laura Blacks(英) Dan Jenkins(美)
编者:刘军王前封萍
徐辉韩智渊
光盘制作:博速软件
1
Unit 1 Reception
Background
Getting Ready
Text A
Text B
Vocational Focus
Skill Focus
Practical Learning
Language Focus
2
Unit 1 Reception
A receptionist’s main responsibilities
Preparations to be made before receiving a foreign visitor
A receptionist’s main responsibilities
A receptionist’s main responsibilities
Background
Getting Ready
Text A
Text B
Vocational Focus
Skill Focus
Practical Learning
Language Focus
3
A receptionist’s main responsibilities
6. Provide the highest possible level of customer service when taking
and relaying messages.
Unit 1 Reception
A receptionist is a person who receives the guests e to visit his/pany. As such, a receptionist is the initial contact a visitor makes with pany, and is hence in a powerful position in which to affect the way pany is perceived. A receptionist’s main responsibilities are as follows:
2. Communicate well—both internally and externally—with customers.
1. Build good customer relations in a professional manner.
3. Develop effective listening skills and react appropriately on different
occasions.
4. Take appropriate action when dealing with difficult callers and
awkward customers, or when plaints.
5. Manage the reception area.
Background
Getting Ready
Text A
Text B
Vocational Focus
Skill Focus
Practical Learning
Language Focus
4
1. Acquire background information from the anizer or directly
from the management of pany, including the purpose of the visit.
Preparations to be made before receiving a foreign visitor
Unit 1 Reception
2. Know the name and title of the visitor.
3. Make sure the visitor is to be met by a proper counterpart from
pany, i. e., a person of the same rank.
4. Learn the visitor’s agenda for the remai