09级跨文化交际09-课件·PPT.ppt

munication
梁正宇******@hutc.
232 1159
2017/7/14
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9. Intercultural Conflict Management
The nature of conflict
Culture influence on conflict management
Determinant factors of conflict
Effective management of intercultural conflict
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Are conflicts or opposition evils?
Conflict is a practical necessity of intercultural interaction.
Conflict and opposition pervade human life.
(Chen & Starosta, 1998)
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A. The Nature of Conflict
a disagreement
in a interdependent relationship
try to meet each other’s social needs
pursuing some instrumental goal
A disagreement between persons in a interdependent relationship in which they try to meet each other’s social needs while in many cases, pursuing some instrumental goal.
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Types of Conflict
Intrapersonal Conflict
Approach---approach
Approach---avoidance
Avoidance---avoidance
Interpersonal conflicts
Intergroup conflicts
annizational conflict
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B. Cultural influence on conflict management
Conflict management focuses on three areas:
Thinking pattern
Language barriers
Cultural context
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Thinking patterns
Forms of reasoning and approaches to problem solution.
Westerners –linear sequence who emphasize logic and rationality.
Some easterners and many sub-Saharan Africans –nonlinear sequence who believe truth will manifest itself .
Linear sequence vs. nonlinear sequence
Linear sequence: from information given to information about to be given.
Non-linear sequence: jump from idea to idea on the important points
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Kaplan’s (1970) thinking patterns in five different language systems
The thinking pattern of English - predominantly linear in the language sequence. Inductive or deductive reasoning.
The thinking pattern of Semitic languages - more intuitive and affective in reasoning process.
The thinking pattern of oriental languages - often indirect, inductive reasoning (especially Chinese and Korean).
The thinking pattern of Romance languages - more inne