外事接待.ppt

秘书英语会话
Daily Work of a Receptionist
Helena
Study Objectives
掌握机场接客或送客的英语口语表达
掌握酒店入住和离店的英语口语表达
了解常见的西餐礼仪
Tips for Picking Up Visitors
When meeting guests for the first time, it’s of great importance to give the guests a good impression. Here are some tips on picking up guests.
Dress in dark colored suits and prepare notice board with the names of the visitors.
When meeting guests for the first time, we’ll usually have a brief self-introduction and some small talks to warm up the atmosphere.
For some topics of small talks, you can inquire about the journey.
Offer help with luggage and suggest leaving.
However, your attitude counts most in such occasion.
Useful Expressions
Word Bank
baggage reclaim area
取行李处
belongings 随身物品
boarding gate 登机口
boarding pass 登机牌
Bon voyage. 一帆风顺｡
duty-free shops 免税店
ETD (the Estimated Time of
Departure) 预定起飞时间
immigration & passport control
入境处
Queue here. 在此排队｡
schedule board 班次表
Security Checkpoint 安全检查站
shuttle bus 穿梭汽车,来回机场
Happy landing. 祝您安全抵达｡
terminal 终点站, 总站
trolley 手推车
Useful Expressions
很高兴欢迎您来到北京｡
1. It’s a great pleasure to e you to Beijing.
我代表环球资源公司,欢迎您来到北京｡
2. On behalf of Global Source Inc., I’d like to e you to Beijing.
For Meeting Customers
我会在8号到达口,举着牌等您｡
3. I’ll hold up a sign and wait for you at the Arrival Gate No. 8.
我会在停车场等你｡你一取回行李时,请立刻打我手机｡
4. I’ll be waiting at the parking lot. As soon as you claim your luggage, please
call my cell right away.
Useful Expressions
我的车是黑色的,车牌号为GS126｡
5. My car is black with licence plate No. GS126.
我已备好车子,在外面等着送我们去酒店｡
6. I have a car waiting outside to take us to your hotel.
在停留期间,您是否想去参观一些地方?
7. Are there any sights you’d like to see while you’re here?
For Meeting Customers
让我们边喝咖啡边确认一下日程表吧!
8. Let’s confirm the schedule over a cup of coffee.
Useful Expressions
有几个稍微更改过的地方｡
9. There are a couple of minor changes.
这是我的名片,6点以后,可随时打这个电话,白天可以打到我办公室来｡
10. Here’s my business card. You can call me on this number any time after
six or at my o