航空服务客舱会话.ppt

航空乘务英语客舱会话课程介绍本课程介绍了机上最常用的服务用语与对话。通过对本课程的学****使学员熟悉航空乘务工作的基本内容,并具有基本的英语沟通能力。本课程的培训程序是:主题介绍(maininstruction)关键词汇(keywords)运用技巧(usingskill)分组讨论(discussion)运用练****practice)UnitOne:Boarding---MainInstructionUnitOne:Boarding—KeyWordsaboardaislegreen-partmentallowgothroughwindowseat在(车)上,在(船)上通道,过道绿色的在……前面登机牌排,行指示,显示行李架(舱)允许,承认通过靠窗的座位UnitOne:Boarding—UsingSkillgreeting::makesuretheseatnumber---explainaskothersforhelp::Excuseme,Sir-------Please------Thanks.-------You’e,-------Excuseme,Could(would)youplease------:Boarding---DiscussionHowwouldyougreetthepassengerswhentheyboardtheplane?Apassenger’?Whenpassengersareboarding,?Willpassengersbeabletochangeseatsfreelyduingtheflight?UnitOne:Boarding—PracticeUnitTwo:Seating---MainInstructionUnitTwo:Seating---KeyWordstogetherwindowseatlegroomrestrictstretchbalance共同,一起靠窗的座位放脚空间,踏脚处限制伸展平衡UnitTwo:Seating---UsingSkillofferhelp::Excuseme,Iwantto--------.Canyouhelpmeto---?I’ll----if-----.too-----to---Wouldyouplease----?I’msorry----.I’mafraidthat-----.Thankyoufor----.