《饭店服务实用英语》PartⅠ Front Office Service 前厅服务•Unit 1 Room Reservation 房间预订Key Words(重点词汇)Receptionist 接待员Reserve 预订Apartment 公寓房间room rate 房间价格convenient 方便的book 预订guarantee 担保,保证requirement 要求operator 话务员Take message 替……留言Leave message 留言Outside line 外线Dial tone 拨号音Country code 国家代码Areas code 电话区号IDD (International Direct Dial) 长途直拨电拨电话DDD (Domestic Direct Dial ) 国际长途直拨电话information office 问讯处reception office 接待室hotel register 旅客登记簿registration form 登记表manager 经理attendant 服务员office clerk 值班服务员waiter (餐厅)服务员waitress (餐厅)女服务员under your name 以您的名义,在您的名下Useful Expressions(实用表达)Offering Help1) What can I help you, please?2) May I help you, please?3) Is there something I can do for you, sir / Madam?Reservation requirements1) Are there any rooms available?2) I want / would like to reserve a single room with bath and a fine ) I want / would like to reverse a room for one ) I want / would like to reserve a room from 5th April to 9th Information about Rooms and Room Rates1) We have many types of rooms, such as…2) What kind of room do you want to reserve?3) What rate do you prefer?4) We can give / offer you 30% off / 30% discount at ) We will give / offer you 20% off / 20% discount for the a Reservation1) For how long will you stay in our hotel?/How long will you be stayingin our hotel?2) We still have rooms available which meet your ) In whose name will you reserve?4) I will confirm your reservation ) We look forward to your arrival / coming / seeing you ) We are expecting your a reservation1) I am sorry. No rooms are ) Sorry, Miss Clinton. All the standard rooms have been fully booked onthe day you planned ) I am sorry. All the standard rooms have been fully booked. What aboutsuite rooms?Revising a Reservation1) Sorry, due to…, I have to cancel the reservation made in your ) I want / would like to revise / change my reservation ) How
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