TAO-RM-RES-D140 Next Arrival Report Checking.doc

THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Next Arrival Report Checking
任务: 检查第二天预抵客人报表
Code序号: RM-RES-D140
Objectives: At the end of this session reservations sales agent will be knowing how to check reservations and outstanding details prior to the day of arrival.
目的: 在课程结束的时候预订部销售文员应懂得在客人到达之前如何
查看第二天的预抵和未解决的问题。
Standard : Reservation information will be checked and outstanding details will be confirmed prior to the day of arrival to ensure a smooth and professional check-in for the guest
标准: 在客人到达的前一天前应检查预订所有细节, 以保证一个顺利、专业性的入住登记手续。

Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材: 白板,白板纸,培训资料,带Oprea终端的电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Show “ ”(Objectives)
显示课程目的
The objectives of this session is: …(Refer to Objectives of this TAO)
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Prepared on Flip Chart
Contents
内容
Lecture & Explanation
教学式与讲解
Demonstration
展示
Practice
练习
Critique
评估
Summary
总结
今天这堂课的目的是:(参考标准与程序〕
The main content of this course should be: 这节课的主要内容是:
Next arrival report checking procedure.
检查第二天预抵客人报表
Show steps on prepared flipchart. Explain reason for each step. Ask trainees ment and question on each step.
将所有程序的主要内容事先写在准备好的白板纸上,逐步作以讲解,在讲解过程中要不时请学员发表建议并提问。
Demonstrate in Oprea how to check detailed informati