国际酒店餐厅经理岗位职责(中英文详尽版).doc

JobSummary:,inordertoachievedepartmentalgoals,intermsofguestsatisfaction,financialtargets,andtrainingandhighemployeemorale岗位概述:确保餐厅、酒吧及宴会的顺利运作,并超越客人的期望。根据标准与程序将餐厅作为生意单位来经营。作为餐厅经理应不断提高、完善管理技能,以实现本部门在客人满意率、利润收入指标、提高员工士气等方面目标。Duties&Responsibilities:Toachievedepartmentalgoals,intermsofguestsatisfaction,financialtargets,trainingandhighemployeemoraleFood&BeverageDepartmentOutletoperationDevelopstandards&procedures,ordingtotheS&’sexpectationsManageoutletserviceManagecashhandlingproceduresOverseethepreparationofdailybankingandcashflowreportsInstructstaffincreditpoliciesandfacilitiesEstablishcashsecurityproceduresManagethemaintenanceofequipmentMonitorstandardsofguestfacilitiesandservicesControlstockandmonitorstocksecurityproceduresTakepartinmenuandwinelistcreationManagement/StrategicPlanningTakepartinstrategicplanninganddevelopmentTakepartinthepreparationandplanninganddepartment/unit/esssalesandmarketingdataParticipateinthepreparationofstrategicplansandoperationplans职责义务:实现本部门在客人满意率、利润收入指标、提高员工士气等方面为达到目标。餐饮部管理餐厅运行按照饭店的标准程序制定服务标准及规则确保员工按照标准与程序完成任务遵守饭店的规章制度及酒店令客人满意计划,推广相关系统的程序知识,尽可能的超越客人期望管理餐厅服务管理现金的兑付和每日的结帐工作监督每日财务报告指导员工了解信用政策和设备建立现金安全兑换程序负责设备的维护监督客用设施和对客服务的标准控制存货并监督存货安全程序参与菜单和酒单的编写管理/战备计划参与战略计划的制定和开发参与准备和制定部门/单元/服务点的目标参与准备战略计划和经营计划掌握市场营销数据Determiningapurchasingplan,accordingtothefinancialbudgetoftheoutletDeterminingoptimumstaffing,product,stockandequipmentlevels,inrelationtobusinessneeds,keepinginmindthevariousseasonalperiodsofbusinessAssistwiththeplanningandimplementationofsales&marketingstrategiesAssistwiththepreparationofsalesandmarketingplansAssistwiththedevelopmentofnewproductsandservicesAssistwiththedevelopmentofmarketingstrategiesAssistwiththeevaluationofsalesandmarketingactiviti