Prentice Hall - Knowledge Management Toolkit.pdf

Knowledge Management Toolkit, The
Amrit Tiwana
Publisher: Prentice Hall PTR
First Edition December 06, 1999
ISBN: 0-13-012853-8, 640 pages



Knowledge Management Toolkit, The

Preface

Acknowledgments

I: The Rubber Meets the Road

1. Introduction
Knowledge Management: A Goldmine or an Empty Piggy-bank?
What This Book Is About
What This Book Will Do
How to Use This Book
What This Book Is Not About
Endnotes

2. The Knowledge Edge
Getting to Why: The New World
The Missing Pieces
Accounting for Abnormal Differences
mon Theme
Intellectual Capital
The 24 Drivers of KM
Knowledge-Centric Drivers
Technology Drivers
Organizational Structure-Based Drivers
Personnel-Focused Drivers
Process Drivers
Economic Drivers
Creating the Knowledge Edge
Lessons Learned
Endnotes

3. From Information to Knowledge
From Data to Information to Knowledge
From Data to Knowledge
Classifying Knowledge
The Three Fundamental Steps
Knowledge Management Systems and Existing Technology
Taming the Tiger's Tail
Business and Knowledge
Knowledge-panies
Knowledge-panies
Is pany Ready for Knowledge Management?
Lessons Learned
Endnotes

II: The Road Ahead: Implementing Knowledge Management

4. The 10-Step KM Roadmap
The 10-Step Knowledge Management Road map
Phase 1: Infrastructural Evaluation
Phase 2: Knowledge Management System Analysis, Design, and Development
Phase 3: Deployment
Phase 4: Metrics for Performance Evaluation
Lessons Learned

IIA: The First Phase: Infrastructural Evaluation and Leverage

5. The Leveraged Infrastructure
The Approach: Leverage, Leverage, Leverage
Leveraging the
Enabling Technologies for the Knowledge Management Technology Framework
Knowledge Servers
Lessons Learned
Endnotes

6. Aligning Knowledge Management and Business Strategy
From Strategic Programming to Strategic Planning
Know