Developing_Quality_Technical_Information.pdf

DevelopingQuality Technical Information A Handbook for Writers and Editors Document Number ISBN 013-790-320-0-02 Gretchen HargisMichelle CareyAnn Kilty HernandezPolly HughesDeirdre LongoShannon RouillerElizabeth Wilde IBM is a registered trademark of International Business Machines Corporation. Lotus is a registered trademark of IBM-Lotus Development Corporation. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other coun- tries, or both. Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation in the United States, other countries, or both. Page i Friday, May 30, 2003 7:20 PM Page ii Friday, May 30, 2003 7:20 PM iii Contents Contents .....................................................................................................................ii i e!....................................................................................................................xi Is this book for you? .......................................................................................................... ..................... xi How to use this book........................................................................................................... ................. xii Conventions used in this book.................................................................................................. .......... xii Changes in this edition........................................................................................................ ................. xiii Acknowledgments.....................................................................................................xv Chapter 1. Quality technical information ................................................................1 What is quality technical information? ......................................................................................... ....... 3 Relationships among the quality characteristic