07 Appraisal and Coaching - Improving Results with Feedback(Harvard Business School HBS Note).pdf

Appraisal and Coaching:
Improving Results with Feedback
Excerpted from
Manager’s Toolkit:
The 13 Skills Managers Need to eed
Harvard Business School Press
Boston, Massachusetts
ISBN-10: 1-4221-0514-8
ISBN-13: 978-1-4221-0514-6
5146BC
copying DOor posting is NOTan infringement ofCOPY copyright. ******@ OR POST or
Copyright 2006 Harvard Business School Publishing Corporation
All rights reserved
Printed in the United States of America
This chapter was originally published as chapter 7 of Manager’s Toolkit,
copyright 2004 Harvard Business School Publishing Corporation.
No part of this publication may be reproduced, stored in or introduced into a retrieval system,
or transmitted, in any form, or by any means (electronic, mechanical, photocopying,
recording, or otherwise), without the prior permission of the publisher. Requests for
permission should be directed to ******@, or mailed to Permissions,
Harvard Business School Publishing, 60 Harvard Way, Boston, Massachusetts 02163.
You can purchase Harvard Business School Press books at booksellers worldwide.
You can order Harvard Business School Press books and book chapters online at
, or by calling 888-500-1016 or, outside the . and Canada, 617-783-7410.
copying DOor posting is NOTan infringement ofCOPY copyright. ******@ OR POST or
7
Appraisal and Coaching
Improving Results with Feedback
Key Topics Covered in This Chapter
• Performance appraisal
• Eight steps for doing it right
• Coaching for better performance
copying DOor posting is NOTan infringement ofCOPY copyright. ******@ OR POST or
ow well are your people doing their jobs? Are
some falling short of the mark? If so, do you under-
stand why? Do they? Are they even aware that their
workH isn’t meeting your expectations?
panies use regular performance appraisal to evaluate