* ** ** * CORPORATION CORPORATION 2012 年高考英语写作应用文复习 2 2 * ** ** * CORPORATION CORPORATION 1. complain about 投诉 wrong 出毛病 3. return my money to me 退还我钱 4. apply for 申请 still 更糟糕的是 in delivering 推迟交货相关短语 3 3 * ** ** * CORPORATION CORPORATION 7. for the above reasons 基于上述理由 8. a full refund 全额退款 9. pay for the postage 付邮资 10. make mistakes 犯错误 11. be forced to 被迫 4 4 * ** ** * CORPORATION CORPORATION an apology 道歉 15. to our disappointment 让我们失望的是 and again 反复; 再三 5 5 * ** ** * CORPORATION CORPORATION 1. I’ m writing plain about ________________________________ ________ 我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋。 2. Worse still , ________________ ________________. 更糟糕的是, 交鞋的日期推迟了 10天。相关句式 a pair of sneakers I recently purchased from your website. there was a ten-day delay in delivering my shoes 6 6 * ** ** * CORPORATION CORPORATION 3. I demand either _________ ___________ or I be given a full refund. 我要求要么马上寄给我一双新的黑鞋子, 要么全额退款。 4. Please give 30% of my money back , or ________________________________ 请退还我 30% 的钱, 否则我会被迫采取进一步的措施。 a new pair of black shoes be posted to me immediately I shall be forced to take the matter further. 7 7 * ** ** * CORPORATION CORPORATION 5. I demand that she______________. 我要求她当面向我道歉。 make an apology to me face to face 8 8 * ** ** * CORPORATION CORPORATION 第一:投诉(抱怨)信 示例一: Dear_______, I am . (自我介绍) I feel bad to trouble you but I am afraid that I have to make plaint about_______. ______________( 总体介绍 the reason for my dissatisfaction ). In the first place,_________________________( 抱怨的第一个方面). In addition, ____________________________( 抱怨的第二个方面). I would appreciate it very much if you could_____________________( 提出建议和请求), preferably __________( 进一步的要求), and I would like to have this matter settled by ______( 设定解决事情最后期限).Thank you for your consideration and I will be looking forward to your reply. Yours sincerely Li Ming 9 9 * ** ** * CORPORATION CORPORATION 示例二: Dear _____
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