SHERATON喜来登酒店英语培训精编.docx

Lele was written in 2021
SHERATON喜来登酒店英语培训精编
Chapter 1. Courtesy English
Unit 1： GREETING & FAREWELLS
VOCABULARY
welcome 欢迎 friend 朋友 farewell 告别
identify 识别 definitely 肯定 safe 安全的
enjoy 喜欢 pleased 高兴 sure 当然
trip 旅游 weekend 周末 again 再
look forward to 盼望 satisfaction 满意
PHRASES ON THE JOB
Good morning Good afternoon Good evening Welcome back Hi
早上好 下午好 晚上好 欢迎回来 嗨
Hello How do you do How are you Fine, thank you, and you
你好 你好 你好吗 很好，谢谢，你呢
Fine, thanks, and you Good-bye Good night Good-bye for now
很好，谢谢，你呢 再见 晚安 再见
It was nice to see you again. Have a good evening See you later. It was nice seeing you.
很高兴又见到你。 晚上愉快。 回头见。 很高兴见到你。
Have a good weekend Have a safe trip Have a good day Hope to see you again
周末愉快。 一路平安。 祝您愉快。 希望再见到您。
Thank you for coming (Thanks for coming) Look forward to seeing you again
感谢光临。 盼望再见到您。
LISTEN TO THE CONVERSATION
Listen to the guest and then fill the gap in each sentence.
The guest’s name is .
The staff’s name is .
The guest will today.
He’ll live in next time he comes.
TALKING TO THE GUEST
Staff : Good morning. Mr. Smith. How are you today>
Guest: Good morning. Jane. I’m fine, thanks, and you
Staff : I’m fine too. Are you checking-out today
Guest: yes, I think so
Staff : Did you enjoy your stay here
Guest: Yes, I did.
Staff : I hope our service is to your satisfaction
Guest: Sure. I’m very pleased with everything here.
Staff : Tha