商务英语听说教程下unit9disputes and claim.pptx

商务英语听说教程 下
主讲人：
整理课件
Contents
Unit 1 Customer Service
Unit 2 Promotion
Unit 3 Trade Fair
Unit 4 Trade Negotiation
Unit 5 Quality,Quantity and Packaging
Unit 6 Payment
Unit 7 Transportation
Unit 8 Insurance
Unit 9 Disputes and Claim
Unit 10 Trade Forms
整理课件
Pre-listening
Listening
Part A
Part B
Further Practice Activities
Unit 9 Disputes and Claim
整理课件
Pre-listening
How to understand the term “dispute”? What about “claim”?
A dispute is a serious argument or disagreement between people or groups. A claim is a
demand for something that you think you have a right to.
When and why would the buyer lodge a claim against the seller?
If problems concerning weight shortage, inferior quality or wrong shipment are found and attributed to the seller.
When and why would the seller lodge a claim against the buyer?
If the buyer is late in opening the Letter of Credit or making the payment to the seller.
For what reason would the owner of the goods lodge a claim against the insurance company?
If the loss or damage is due to the risks in transit and has been covered by the insurance.
For what reason would the owner of the goods lodge a claim against the shipping company?
If the loss of or damage to the goods is found to be caused by the negligence of the shipping company.
整理课件
Listening
Part A - Task 1 Conversation
A:,I have to to you for the of the goods.
B:I’m sorry to hear that. What’s the matter?
A:The goods arrived two weeks later than the time .You
know what? We lost a wonderful opportunity of sales because of it!
B:That’s so unfortunate! How can that be?
A:This is just what I want to ask and complain.
B:I apologize for the that the delay has caused you. But I think
must be responsible for the delay.
A: