问题解决ProblemSolving中文PPT学习教案.pptx

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问题解决ProblemSolving中文
Use 8-Step Problem Solving Process 8个步骤问题解决方法
1. Describe problem描述问题
2. Analyze current results分析目前的结果
3. Prioritize Pareto Pareto要因分析
4. Perform root cause analysis根本原因分析
5. Implement Activities and 执行措施和对策
Countermeasures
6. Evaluate results评价(执行后的)效果
7. Standardize improvements标准改进
8. Recognize success公布成功结果
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Problem Solving Story Board问题解决告示板
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Step 1: Describe the Problem问题描述
Objective: 目标 Clearly define the “what” and “when” by formulating a a statement identifying the improvement opportunity and team objective非常明确改进机会和团队目标
Key Tasks: 关键任务-- Develop charter :画图
* Define who, when and what will be accomplished
明确有谁完成，什么时间完成，完成什么
-- Map the existing process绘制工艺过程
-- Begin Poster “Storyboard” and Electronic “MBF”
招贴在告示板上
Basic Tools: 基本工具-- Site Scoreboard & Scorecards记分板和记分卡
-- Brainstorming & Teamwork头脑风暴和团队合作
-- Benchmarking基准化
-- Process Mapping绘制工艺过程
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Step 2:Analyze Current Results分析目前结果
Objective:目标 To clarify the problem statement by charting past and present performance of the metric that defines “what” will be accomplished对过去和现在运转性能制图阐明问题，明确要完成什么。
Key Tasks:关键任务-- Collect historical and current performance data收集历史和目前的运转数据
-- Identify performance gaps to target and benchmark
-- Evaluate trends 评价趋势
-- Determine improvement focus确定改进的焦点
Basic Tools: 基本工具 -- Run charts图表
-- Check sheet检点表
-- Histogram柱状图
-- Brainstorming & Teamwork头脑风暴和团队合作
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Step 3: Prioritize using Pareto使用排列图
Objective:目标 To explain the performance gap by prioritizing the contributing categories directly effecting the metric
阐释绩效的差距
Key Tasks: 关键任务-- Determine gap between expected and actual performance and the categories that make up the gap
确定期望值和实际值之间的缺口，明确弥补缺口的类别
-- Break down the largest columns on the first