日常英语口语-接待篇.doc

日常英语口语-接待篇
Daily English
Greetings 招呼
Hello. 您好。 ——Hello. 您好。
How do you do? 您好。 ——How do you do? I do for you? 我能为您做些什么吗？
Let me give you a hand. 让我帮您一下吧！
Can I give you a lift to your hotel？ 要不要搭我的车到您的旅馆去？
Would you like me to call a taxi for you, Mrs. White? 怀特夫人，要不要我帮您雇一辆出租车？
Shall I carry this for you? 要不要我帮您拿件东西？
I chould arrange for you to visit a school if you’d like to see one.
如果您有兴趣的话，我可以为您安排去访问一所学校。
Would you like to have a look at this map? 您要查看一下地图吗？
May I give you a brief run-down of the services provided by our hotel?
要我把我们旅馆的服务项目给您介绍一下吗？
Would you like me to get you something? What about some tea?
给您弄点什东西呢？喝点茶好吗？
Won’t you have a bit of this cake? 请尝一点蛋糕吧！
B． Responses to Specific Offers 回答
Oh, thank you. 噢，谢谢了。
Would you, please? 您肯帮忙？那太好了。
Thank you, if it’s not too much bother? 谢谢了，如果不是太麻烦的话。
Wouldn’t that be too much bother? 不会太麻烦吧？
Please don’t bother. Thank you just the same. 请不要麻烦了，谢谢。
No, thank you. But it was very kind of you to offer. 不用了，谢谢。承蒙您好意提出。
I can manage. But thank you, anyway. 我自己行了，但还是要谢谢您。
Notes：
May I help you? 也可以说
Can I help you? 但前者比后者更正式、更委婉。 这也是接待宾客时常用的客套语。
What can I do for you? 无论哪一行的接待人员都可以用这一套语来接待 宾客。另外，还有些表示同样意思的套语，如：May I be of any pervice to you? Is anybody looking after you? Are you being served(attended to)?等。
Would you like me to…?这个句型主要在询问对方的意愿。如果估计不必询 问时，可以用Let me…的句型。例如：某宾客手里拿着东西不能开门，但他要出房门，这时你可以说Let me give you a you like me to give you a hand?
Shall I…?这个句型用于征求对方的意见。如有老年宾客拿着很重的东西进 旅馆时，你可以走上前问：Shall I carry it for you?
Requests and Responses 请求和回答
May I ask you a question? 我可以向您提个问题吗？
——Cerainly. 当然可以。
Can you do me a favor? 您能帮我个忙吗？
——I will if I can. 如果我能，我愿意的。
I wonder if you could lend me your pen? 我不知您是否能把笔借给我用一下。
——I’ll be glad to. 很乐意。
——I’d very