企业管理管理学(第七版) 斯蒂芬P罗宾斯robbins_PP T01.ppt

1–2
L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter.
Who Are Managers?
Explain how manager differ from non-managerial employees.
Discuss how to classify managers anizations.
What Is Management?
Define management.
Contrast efficiency and effectiveness.
Explain why efficiency and effectiveness are important to management.
1–3
L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter.
What Do Managers Do?
Describe the four functions of management.
Explain Mintzberg’s managerial roles.
Describe Katz’s three essential managerial skills and how the importance of these skills changes depending on managerial level.
Discuss the changes that are impacting managers’ jobs.
Explain why customer service and innovation are important to the manager’s job.
1–4
L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter.
What Is anization?
Describe the characteristics of anization.
Explain how the concept of anization is changing.
Why Study Management?
Explain the universality of management concept.
Discuss why an understanding of management is important even if you don’t plan to be a manager.
Describe the rewards and challenges of being a manager.
1–5
Who Are Managers?
Manager
Someone who works with and through other people by coordinating and integrating their work activities in order to anizational goals.
1–6
Classifying Managers
First-line Managers
Are at the lowest level of management and manage the work of non-managerial employees.
Middle Managers
Manage the work of first-line managers.
Top Managers
Are responsible for anization-wide decisions and establishing plans and goals that affect the anization.
1–7
Exhibit
Managerial Levels
1–8
What Is Management?
Managerial Concerns
Efficiency
“Doing things right”
Getting the most output for the least inputs
Effectiveness
“Doing the right things”
anizational goals
1–9
Exhibit