ibm case study - Business Process Management SOA Scenario.pdf

Redpaper
Martin Keen
Stuart Jones
William Mills
Case Study: Business Process
Management SOA Scenario
This paper is one in a series of service-oriented architecture (SOA) papers that
features a case study involving a pany called JKHL Enterprises
(JKHLE).
The focus of the case study in this paper is the challenges and solutions
associated with business process management for opening new accounts. This
paper describes how to apply the realization patterns of the Business Process
Management SOA Scenario to solve the business and IT challenges as they
relate to the case study.
© Copyright IBM Corp. 2008. All rights reserved. /redbooks 1
Introduction to the case study
JKHL Enterprises (JKHLE) is undergoing a set of fundamental business changes
in an effort to ultimately maximize profits. JKHLE has decided to adopt SOA
principles to address the business and IT challenges that it faces.
The JKHLE team is focusing on solving the challenges that are presented by
creating new customer accounts in a consistent manner throughout each of the
sales channels. This SOA adoption initiative is known as the Account Open
Project. Using an SOA approach will allow for a more rapid implementation and
greater flexibility for future changes that the business might need.
Note: For more detailed information on the case study, refer to the Case
Study: SOA Account Open Project Overview, REDP-4376 paper.
Account Open project challenges
The JKHLE Account Open process challenges defined in this paper are
associated with building business processes for opening new customer
accounts.
The case study described in this paper includes the following key actors:
 Sandy Osbourne-Archer, Chief Technical Architect
 Ian McCallen, Integration Developer
 Paige Alvarado, Senior Development Manager
 Ronnie Espinoza, Business Analyst
 Peggy Smith, Account Manager
 Eugene Testrite, Quality Engineer Manager
Account Open Proj