Data- Bi- Kpi- Key Performance Indicators For Knowledge Management In munity Of Practice.pdf

Key Performance Indicators
for Knowledge Management
in munity of Practice
Colophon
st
Date : Dec. 31 , 2002
Version : 2
Change : 1
Project reference : Metis/
TI reference : TI/RS/2002/142
URL : [URL]
Access permissions : [Access permissions]
Status : [Status]
Editor : [Editor]
Company : Tilburg University
Author(s) : Aldo de Moor, Martin Smits
Synopsis:
This report is the deliverable of work package 7 of the METIS project, focusing on how
knowledge management processes can be measured and guided munities of
practice, a anizational unit in knowledge-anizations. The purpose
of this report is to outline an approach to the definition and use of key performance
indicators for knowledge management in munity of practice. Our intention was
not to produce prehensive literature review, but to show how advanced theory
and operational practice can bined in a workable method.
COPYRIGHT © 2002 METIS

PERSONAL USE OF THIS MATERIAL IS PERMITTED. HOWEVER, PERMISSION TO REPRINT/REPUBLISH THIS MATERIAL FOR ADVERTISING OR
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PONENT OF THIS WORK IN OTHER WORKS MUST BE OBTAINED FROM OR VIA TELEMATICA INSTITUUT ().
Preface
The objectives of the Metis project for 2002 are (Metis Workplan April 24 2002):

1. Identify the targets munities have and describe directions of development for
communities given their targets
2. Develop a vision on ‘how to manage knowledge management’
3. Analyse and model how knowledge and information flow in supply chains
4. Generate an overview of business models that describes how knowledge and information
is bought and sold today
5. Identify problems in extracting knowledge and information munication and
(technical) documentation
6. Experiment with improvements in finding knowledge and information from heterogeneous
collections.
This report is the d