Strategy and Business Process Management Techniques for Improving Execution, Adaptability, and Consistency 1439890234 2012.pdf

Strategy and Business Process Management“In our latest BPTrends survey, readers indicated that one of their major concerns was with how to tie corporate strategy together with BPM. Carl’s book provides a detailed look at the ways one can do just that. Pack this book in your backpack as you set out on your process journey.”—Paul Harmon, Executive Editor, BPTrends“Strategy and innovation meet real-world execution. Carl lays out a concise blueprint of techniques from the best practices in BPM and presents them in a way that is immediately relevant and useful to help solve the global challenges facing every business.”—Jim Hendrickson, General Manager, Global B2B Cloud Services Product Line, IBM“Most practitioners struggle to advance their BPM efforts from narrowly defined projects into an enterprise program. To achieve enterprise ess, leaders should pursue BPM as a discipline of disciplines that integrates various management techniques. Carl’s book provides pragmatic guidance for creating such a framework.”—Janelle Hill, Vice President and Distinguished Analyst, Business Process Management Research, Gartner“Carl’s book offers key insights for assembling an organization’s people, business processes, and information technology into an adaptive system. His commonsense line of reasoning offers sharp contrast to typical ivory tower process methodologies and frameworks. This book provides straightforward guidance for all business and IT managers tasked with strategic transformation.”—Binu Thomas, Director, Strategic Process Transformation, MetLife“Carl has captured the essence of what it takes to achieve game-changing performance improvements in today’s petitive environment. From strategic analysis to consistent on-target execution, this book is a must read for the entire management team of anization.”—Scott Thorogood, Chairman, Aegean Group“Business Process Management—its principles, disciplines, and enabling technologies—will be one of the