Knowledge Management in the Real World Lecture given at Lawrence Technological University Stan GarfieldOctober 20, 2007 What is Knowledge Management? Knowledge Management is the art of transforming information and intellectual assets into enduring value for anization’s clients and its people. The purpose of knowledge management is to: Foster the reuse of intellectual capital Enable better decision making Create the conditions for innovation KM provides people, processes, and technology to help knowledge flow to the right people at the right time so they can act more efficiently and effectively 20 Oct 2007 2 Invent when needed… Why manage knowledge?1. Prevent redundant effort But don’t reinvent the wheel! 20 Oct 2007 3 Why manage knowledge?2. Avoid repeating past mistakes 20 Oct 2007 4 Why manage knowledge?3. Take advantage of what others already know 20 Oct 2007 5 How to Do Knowledge Management Share what you have learned, created, and proved Innovate to be more creative, inventive, and imaginative Reuse what others have already learned, created, and proved Collaborate with others to take advantage of what they know Learn by doing, from others, and from existing information 20 Oct 2007 6 Share Ask questions and request help – others will benefit from the answers Answer questions and provide help – being the white knight is gratifying Offer tips, insights, and useful links – pay it forward, build your reputation 20 Oct 2007 7 Share: HP users help each other out Question: Apr 10, 2007 I have been getting a problem when searching using Google. When I get the results and click on one of them it redirects me to another site and not to the selected site. Answer: Apr 11, 2007 You have spyware. Use spyware removal software. Update to the latest signatures before starting scan. Your problem will be solved. 20 Oct 2007 8 Innovate: HP work 20 Oct 2007 9 Reuse: HP Proposal Web andPresentation Builder This slide and many others are re