组织行为管理学 chap003课件.ppt

3
CHAPTER
Individual Differences and Work Behavior
IDENTIFY the major individual variables that influence work behavior.
DESCRIBE how attributions influence our behavior.
DISTINGUISH between stereotyping and prejudice.
EXPLAIN what an attitude is, and identify its ponents.
DISCUSS the relationship between job satisfaction and performance.
DESCRIBE the major forces influencing personality.
IDENTIFY the Big Five personality dimensions.
DISCUSS several important personality factors.
Individual Differences
The ASA Framework
Organizational Behavior
Attraction
Attrition
Selection
3
Understanding Work Behavior
Manager’s Role Includes:
Observing and recognizing the differences
Studying relationships between variables that influence individual behavior
Discovering and predicting relationships
Personal
Heredity
4
Understanding Work Behavior
Individual Variables
Affecting Behavior
Heredity Factors
Abilities and Skills
Perception
Attitudes
Personality
5
Understanding Work Behavior
Abilities
A person’s talent to perform a mental or physical task
Generally stable over time
Skills
A learned talent that a person has acquired to perform a task
Change over time as one’s training and experiences change
6
Emotional Intelligence (EQ)
Emotional Intelligence Involves:
The ability to understand individuals to act wisely in human relations
EQ abilities in five areas:
Self-awareness
Managing emotions
Motivating oneself
Empathy
Handling relationships
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Perception
Perception is the cognitive process by which
an individual selects, organizes, and gives
meaning to environmental stimuli.
People generally perceive stimuli that satisfy:
Needs
Emotions
Attitudes
Self-concept
See Exhibit
8
Misperception
Misperception is the cognitive process by which an individual selects anizes, but misinterprets, environmental stimuli.
Similar-to-me perception error
Interviewers rate candidates who are similar in appearance, background, and interests higher than candi