诺基亚解决问题七步法程序.ppt

NOKIA 7
7-STEP PROBLEM SOLVING METHOD
诺基亚解决问题七步法程序
Identify
Problem
确认问题
Analyze
Problem
分析问题
Determine
Causes
确定原因
Develop
Solutions
寻求对策
Plan
Action
计划行动
Implement
Solution
实施对策
Evaluate
e
评估结果
1
2
3
4
5
6
7
How to boost growth of
productivity ?
如何推进生产力的增长?
Why is Systematic Problem Solving Critical for Nokia ?为什么系统的解决问题对诺基亚是至关重要的?
Nokia growth has “ no limits”
诺基亚的成长是
“无限的”
Nokia personnel growth has a limit
诺基亚员工数量的增长是有限的
Work smarter,
not harder!
更聪明而非更辛苦的工作!
What is NOKIA 7 ?什么是诺基亚七步法
NOKIA 7诺基亚七步法
Is a systematic 7-step method for finding & implementing solutions to ,用于找出问题及实施对策.
Aims at eliminating the root cause of the problem.
目的在于消除问题的根本原因
Prevents the problem re-occuring.
预防问题的重复发生.
Reduces wasted effort and makes
team work more effective.
减少浪费并使团队工作更有效.
Identify
Problem
确认问题
Analyze
Problem
分析问题
Determine
Causes
确定原因
Develop
Solutions
寻求对策
Plan
Action
计划行动
Implement
Solution
实施对策
Evaluate
e
评估结果
1
2
3
4
5
6
7
What is a Problem? 什么是问题?
The difference between a desired, expected or normal situation and what is actually happening实际发生的与所预期的、期待的或常规情况间的差距
Desired 预期
Current现实
Time时间
Performance表现
GAP差距
Scale of the Problem问题的尺度
Complexity
复杂程度
Time时间
NOKIA 7 can be applied to both
simple and plex issues
(from office procedures to software design
to manufacturing).诺基亚七步法即可以用于
简单事件也可以用于复杂事件(从办公室采购
到制造业的软件设计)
Some problems can take days to solve,
others may take months.
有些问题几天可以解决,有些则需几个月
The principles remain the same.
原则是相同的
NOKIA 7 Steps to Problem Solving 诺基亚七步法解决问题
1. Identify problem by defining the area for improvement
确认需要改进的区域-确认问题
2. Analyze problems by studying the current data通过研究现状,
分析问题
3. Determine root cause(s)确定原因
4. Develop (create/select) solutions寻求(制定/选择)对策
5. Plan action计划行动
6. Implement the solution实施对策
7. Evaluate e评估结果
Identify
Problem
确认问题
Analyze
Problem
分析问题
Determine
Causes
确定原因
Develop
Solutions
寻求对策
Plan
Action
计划行动
Implement
Solution
实施对策