商务中心.doc

JOB DESCRIPTION
职位描述
SECTION ONE JOB OUTLINE
第一部分职位概述
Job Title: Service Associate - Business Centre
职位名称:服务员- 商务中心
Division: Rooms Division
隶属部门: 房务部
Department: Front Office
部门: 前厅部
Job Code SA – BC
职位代码: 服务员
Position Level: 5
职位级别: 5
Reports Directly To: Service Leader - Business Centre
直接行政主管: 服务主管- 商务中心
Reports Functionally To: Front Office Manager
功能主管: 前厅部经理
Supervises: None
下属: 无
Other Relationships: 其他联系:
Guest;客人
e Auditor;日审员;
3. Service Leader - In Room Dinning;送餐部主管;
4 Service Leader - Public Area;公共区域主管
5 Duty Engineer;值班工程师;
6. Other Department Heads;其他部门负责人。
Job Summary/Purpose: 职责概要:
Responsible to provide secretarial services and maintains a conducive environment in the Business Centre for guests to conduct business based on the objectives, performance and quality standards established by Changzhou FuJi Happiness Hotel.
为客人提供秘书服务,并按照常州福记逸高大酒店制定的目标,服务和质量标准,提供温暖和自然的服务以满足客人的商务需求。
Key Areas: 主要职责:
- Customer Loyalty 宾客忠实感
- Operational Process 操作程序
- Administration 行政管理
- Business Centre Operation 商务中心运营
- Communication 沟通交流
- General Duties 总体职责
- Safety & Security 安全和保密
- Environmental Responsibility 环保职责
- Vision, Mission & Values 酒店的前景,使命和价值)
Prepared by: FOM
制定: 前厅部经理
Approved by: GM
批准: 总经理
Date: June 1, 2010
日期:2010年6月01日
Updated by:
修订:
Approved by:
批准:
Date:
日期:
Testimonial: I hereby confirm having received and read the duties and agree to perform these duties as
Set out in the Job Description to the required standards.
个人承诺:本人确认已收到岗位职责,现已仔细阅读并完全理解,本人承诺将严格遵照执行。
Staff Name: Commencement Date: Signature:
员工姓名: 开始日期: 签名:
JOB DESCRIPTION
职位描述
SECTION TWO RESPONSIBILITIES
第二部分工作职责
Job Title Service Associate - Business Centre
职位名称服务员- 商务中心
RESPONSIBILITIES
职责
ACTIVITIES
具体工作
1. General/Technical Knowledge
综合技术知识
2. Customer Loyalty
宾客忠实感
a) Customer Delight and Retention
喜出望外的宾客忠实感

To have knowledge of operations at the Business Centre.
全面掌握商务中心操作系统专业知识。
To have