民航毕业论文.doc

民航毕业论文.doc民航毕业论文
北京经贸职业学院
毕业论文
专业民航服务与管理班级 12级民航班学号 120306161003 姓名朱嘉慧指导教师战岭
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目录
摘要..................................................4
关键词...............................................4
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2空乘人员形象与气质的构成.............................7
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3客舱服务技能概述......................................9
服务技能...........................................9
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4旅客管理及安全规则...................................11
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