KCNS eInfrastructure or work Services Evolution or Revolution? Reasons for Convergence Competitive Advantage “We have only two sources petitive advantage: 1) the ability to learn more about our customers faster than petition and 2) the ability to turn that learning into action faster than petition.” Jack Welch, CEO of GE, outlining petitive strategy for the next century Competitive Advantage work has e the primary means for anizations to petitive market advantages (Gartner Group). As a result of petitive advantage gained work infrastructures that deliver high levels of reliability, performance and secure access, the worldwide connectivity services market is forecast at $ billion in 1998, growing to $ billion by 2003, with pound annual growth rate (CAGR) of percent. petitive Advantage The work Elements: Performance, reliability, and security The petitive Advantage PERFORMANCE SOLUTIONS — infrastructure products RELIABILITY SOLUTIONS — NOC products SECURITY SOLUTIONS— security products The SOLUTION Elements: 1990 1995 1999 2010 MUNICATIONS ANY TIME ANY PLACE ANY APPLICATION Information / Service Economy Transitional Economy Managed Service Economy “Period of Creative re-Interpretation” “Period of Transformed Acceptance” GrowthProcesses Nolan’s Stages Theory: Updated for the 1990’s munications Era Network / Enterprise Era 2001 Vision: “Any Application, Any Device, Anytime” Transactions Content Communi- cations Various ponents Any Application Applications Examples Voice Email Messaging Fax Address book Mapquest Airport departures Ordering Payment Check in Scheduling Contact mgt Account mgt Examples Personal Information management Field service Mobile sales force Pizza ordering Flight check in Car maintenance mgt GSM CDMA PSTN Bluetooth Any Transport Multiple Devices SMS WAP J2ME Voice HTTP Define the Market: work Services The emergence S to the mainstream will mark the next logical step in t