酒店《打印报告》培训活动纲要.doc

A HOTEL
XXX大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Reporting
任务: 打印报告
Code序号: RM-RES-A060
Objectives: At the end of this session reservations sales agent will know the procedure and method of printing various reports.
目的: 在课程结束的时候预订部销售文员应懂得打印各种报表的方法
和程序。
Standard : All reservations information will be maintained and kept up to date on a daily basis to reflect accurately the current and future status of the hotel at all times. Reservations Sales Agents will responsibly prepare necessary reports as required by management
标准: 无论何时所有的预定信息在每日基础上都要不断更新以正确反映
现在的和测的酒店状态。预订部销售文员应按照管理层的要求准
备所需的报表。
Resources: Flip Chart, Handout, Computer with Oprea terminal.
培训器材: 白板,白板纸,培训资料,带有Oprea终端的电脑。
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Show “ ”(Objectives)
显示课程目的
Prologue: As a Reservations Sales Agent prints various reports is one of our important works.
开场白: 作为一名预订部销售文员打印各种报表是我们必作的工作之一。
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Prepared on Flip Chart
Contents
内容
Lecture & Explanation
教学式与讲解
Demonstration
展示
Practice
练****br/>Critique
评估
Summary
总结
So the objectives of this session is: …(Refer to Objectives of this S&P)
今天这堂课的目的是:(参考标准与程序〕
The main content of this course should be:
这节课的主要内容是:
Reports Function in Oprea.
Oprea 中打印各种报表的功能。
Show steps on prepared flipchart. Explain reason for each