酒店《活动跟进》培训活动纲要.doc

A HOTEL
XXX大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task 任务:FOLLOW UP ACTION 活动跟进
Code 序号: OH-SM-CS-D005
Objectives目的:At the end of this session, each trainee will be able to
在培训结束后,每位受训者应能:
Familiar with the follow up steps.
清楚了解活动跟进的每一个步骤。
Effectively solve any problems.
有效解决活动过程中所发生的问题。
Standard标准: Refer to S&P
参照标准与程序
Resources培训器材:Flip Chart 白板, Hand Out 培训资料.
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍

Prepare on Flip Chart
准备白板
Show “.”(objective)
表明从此课所能学到的内容(目标)
Familiar with the follow up steps.
清楚了解活动跟进的每一个步骤。
Effectively solve any problems.
有效解决活动过程中所发生的问题。

The course should be divided into three parts:
课程可分为二部份:
Explain the steps to.
讲解每一个步骤。
10min
5min
5min
Contents
内容
Practice
练****br/>Summary
总结
Emphasis the key point of steps.
强调重点步骤。
This session will be divided into two parts:
本结课将分为二部分:
Explain each step to the trainees. (refer to s & p )
促步讲解每一步骤。(对照标准与程序)
Before the event
活动之前
During the event
活动之中
After the event
活动结束
Give concern example.
讲解过程中举例说明。
Supp