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CAPS Research
2055 E. Centennial Circle Purchasing Education and
. Box 22160 Training II
Tempe, AZ 85285-2160
Telephone (480) 752-2277
by
ISBN 0-945968-59-0
Larry Giunipero, .
Professor
Florida State University
and
Robert B. Handfield, .
Bank of America University Distinguished Professor
North Carolina State University
CAPS Research
2004
CAPS Research is jointly sponsored
by the W. P. Carey School of Business at Arizona State University
and the Institute for Supply Management
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Purchasing Education and Training II
by
Larry Giunipero, .
Professor
Florida State University
and
Robert B. Handfield, .
Bank of America University Distinguished Professor
North Carolina State University
Copyright © 2004 by CAPS Research. All rights reserved.
Contents may not be reproduced in whole or in part without the express permission of CAPS Research.
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ISBN 0-945968-59-0
2 Purchasing Education and Training II
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Table of Contents
Index of Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Index of Figures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Acknowledgments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Research Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Specific Areas of Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Lessons Learned .
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