团队接待.doc

TRAININGACTIVITYOUTLINE培训活动纲要Task:GroupHandling题目:团队接待Code序号:OH-SM-RM-D101Objectives:Attheendofthissession,:课程结束后,每个学员将能够学到高度集中接待团队的方法,确保目标市场的实现。Standard:Thesalesassociatewillhandleandprocessallgroupandco-:每一位销售部员工将能够处理和协调团队接待,团队的预订必须有效和准确,以确保各部门接待顺利,如果有必要团队的领队将给予特殊的关照,关系到团队预订修改问题销售部员工必须及时通知有关部门。Resources:LCD,GroupBookingForm,HeadProjector,WhiteBoard培训器材:LCD,团队预订单,幻灯机,白板Method培训方式TrainingSteps培训步骤Time时间IceBreak打破僵局Introduction介绍Lecture讲解BuzzGroup集体讨论Askonequestion:提问Howwillwehandlingthegroupreservation?我们如何处理团队预订?,高效快速接待团队。First,whenwereceivedagroupreservationfax,whatwillwedo?(asktrainees)首先,当我们收到一份团队预订单时,我们该如何去做?(提问学员)Dividedtraineesinseveralgroupstodiscussandthencritiqueafterdiscussion:Howdowefilloutagroupreservationformandsendconfirmationlettertothetravelagency?将学员分成几组讨论然后评估。我们如何填写团队预订单并给客人回复预订?2minutes5minutes15minutesLectureF/C1Andexplanation讲解和解释Lecture讲解Roleplay角色扮演Lecture讲解Summary总结Handouts学****资料AnswerinFlipchart1Groupname团队名称Bookingtravelagencyname预订旅行社名单Arrivaltimeanddeparturetime到达及离店时间Typeofroomrequired,,doubleo