员工管理 无锡某酒店前台员工培训资料5.doc

员工管理_无锡某酒店前台员工培训资料5:..前台FRONTDESK部门/区域:DEPARTMENT/AREA:FD接待处FDreception服务内容/工作职责:SERVICE/TASK:FD-SOP-012结束班次(查账和平帐)FD-SOP-012closureofshift标准:STANDARD:核对帐目平帐。?工作标准StandardofPerformance确保信用卡、外汇和所有手动账目收支平衡Makesurecreditcards,foreigncurrencyandallmanualpostingbalance.*打印关帐报表(自己CODE的账务明细单)Printdepartmentbycashier*打印信用卡机刷卡记录Print“2”reportfromCreditCardmachine*所有账目应收支平衡Allthepostingsshouldbalance*信用卡入账应与刷卡记录对应CreditCardpostingsshouldmatchagainst“2”reports*外汇按货币种类归类必须与收银员报表上金额相符Foreigncurrencybycurrencytypetotalsmustcorrespondwiththetotalsoncashiersreports*在电脑系统中关帐(一日只能开关2次)ClosecashierfromFidelio*取出放在收银抽屉中的现金Takeamountofcashneedstobebankedoutofcashtray*清点剩下的现金;确保现金的收支平衡(帐单上支出项目+现金余额=现金总额)Counttheremainderofyourmoney;makesurethatyourfloatbalances.*如果不平衡Ifthefloatdoesnotbalance*需查账Needstobeaudited*重新核算现金Floatrecounted*如果必须,当班负责人将帮你一同查帐Ifnecessary,ShiftLeaderwillneedtoverifyyourwork投递现金Dropyo