员工管理_无锡某酒店前台员工培训资料41前台FRONTDESK部门/区域:DEPARTMENT/AREA:FD接待处FDRECEPTION服务内容/工作职责:SERVICE/TASK:FD-SOP-EPACKSANDKEYCARDS标准:STANDARD:epackhaseverythingthattheguestrequires宾客期望Guestexpectation工作职责Whattodo?epackuntiltheguestarrives欢迎房卡应提前准备好并交给抵店的每个客人。,没有折角、ePackFoldersareclean,nodogearsorstains确保每一个欢迎房卡中都放有一份欢迎信,,eFolderhastheShuttleBusScheduleenclosedinitifapplicable确保房卡的清洁、没有标记,放在登记单后面。Makesurethatthekeycardsarecleanandwithoutmarks;、书写整齐。Ensurethattheguest’(如早餐券),确保装在欢迎礼夹里Ifanyvoucher(egbreakfastvoucher)istobegiventotheguest,ensurethatitisincluded.
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