酒店前台常用英语.doc

■服务台常用词汇management经营、管理marketprice市价cashier'ountingdesk帐务处check_outtime退房时间voucher证件pricelist价目表check,cheque支票sign(动)签字interest利息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房…perthousand千分之…spare(形)多余的postpone(动)延期cancel(动)取消traveller'scheque旅行支票pay(动)付款fill(动)填写administration管理、经营note纸币registrationdesk入宿登记处lobby前厅luggagerack行李架visitcard名片identificationcard身份证rateofexchange兑换率conversionrate换算率charge(动)收费bill帐单changemoney换钱procedure手续、程序informationdesk问询处luggagelabel行李标签overbooking超额订房…percent百分之…reasonable(形)合理的cash(动)兑换keep(动)保留、ept(动)接受procedurefee手续费fillintheform填表■电讯服务operator电话员housephone内部电话specialline专线dialanumber拨号码holdtheline别挂电话can'tputsomebodythrough接不通ordinarytelegram普通电话receiver听筒cityphone城市电话telephonenumber电话号码replacethephone挂上电话Line,。Thelineisbusy(engaged)占线。sendatelegram(cable)发电报longdistance长途电话telephonedirectory电话簿callsomebodyup打电话给某人can'thearsomebody听不见can'。expresstelegram加快电报specialdespatch专电registeredfee挂号邮资postcard明信片■客房设备、用品escalator自动楼梯bookshelf书架groundfloor(英)底,层,ianblind百叶窗帘curtain窗帘wastebasket字纸篓teatrolley活动茶几nighttable床头柜firstfloor(英)二楼,(美)一楼foldingscreen屏风hanger挂钩plug插头wall_plate壁上挂盘Chinesepainting国画elevator,lift电梯drawer抽屉secondfloor(英)三楼,(美)二楼spring弹簧cushion靠垫,垫子socket插座,插口sitting_room起居室voltage电压floor楼层,地板carpentry(总称)木器teatable茶几bedclothes床上用品quilt被子mattress床垫thermos热水瓶transformer变压器酒店前台常用英语(一),基本上是属于商业英语,与日常生活会话中所使用的英语略有不同,较注重礼节。正式英语通常会让人误解为极艰深的英语,其实,只要套用一定格式的句子和单词,就可以了。例如:非正式英语正式英语What’syourname?MayIhaveyourname?您贵姓?请问您贵姓大名?Doyouwantsometea?Couldyoulikesometea?您要喝茶吗?请问您想喝茶吗?Overhere,?这边请。请您往这边走好吗?*不要说OK,Sure,Yeah等等,而要说Certainly,Sir.*Hey,uh-huh,Hangon等等,也不适合在酒店中使用。*别说“Idon’tknow.”回答“不知道”是非常不礼貌的说法。可以说“justamoment,’llcheckthatforyou.”(请稍候,我来帮您确认),然后请有能力处理的人前来协助。*对男性客人,尊称为Sir;,最好说“Excuseme,Sir(Ms)”,,可以直接使用Excuseme,但是