The Official Introduction to the ITIL Service Lifecycle.pdf

7238-TSO-ITIL-13 28/8/07 14:01 Page i
The Official Introduction to the ITIL
Service Lifecycle
London: TSO
7238-TSO-ITIL-13 28/8/07 14:01 Page ii
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First published 2007
ISBN 9780113310616
Printed in the United Kingdom for The Stationery Office
N5635491 c60 08/07
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Contents
List of figures vi ITIL conformance pliance – practice
adaptation 13
List of tables viii 2