毕业论文-电信crm系统信息交流子系统的设计与实现.doc

毕业设计题目电信 CRM 系统信息交流子系统的设计与实现学院信息科学与工程学院专业电子信息科学与技术班级电信 0702 学生王艳松学号 20071206049 指导教师张玲二〇一一年六月十日济南大学毕业设计-I- 摘要 CRM( 客户关系管理系统) 从提出到现在一直呈现爆炸性增长,在企业中也越来越重要,而信息交流子系统是 CRM 系统中的非常重要组成部分。信息交流管理是对有限公司、各省以及合作伙伴使用的管理。能够及时收集并发布其相关信息,能够及时发现问题并解决问题。对处理客户关系至关重要。因此本次毕业设计对 CRM 系统中的信息交流子系统进行了深入研究。本系统主要以 eclipse 作为开发工具,采用 SS H 框架技术、 JSP 技术、 WebService 技术、 JavaMall 技术、 DIV+CSS 、 jQuery 技术等继续程序操作,通过 ORACLE 数据库进行数据存储。此系统主要经过的需求分析、详细设计、页面设计、程序实现、系统测试五个阶段,并实现了用户权限登录,信息收集,信息发布及信息交流的基本功能。关键词: 信息交流子系统;CRM ; SSH; Eclipse ; JSP ;WEBService;jQuery;ORACLE; 济南大学毕业设计- II- ABSTRACT Customer Relationship Management is fastly growing from it was advanced to the present and es more and more important subsystem is the very import part of the Customer Relationship Management 。 Communication System management is the management to the panies , the provinces and the cooperative can collect and publish messages also can find and resolve problem solving the customer ’s relationship plays as an import I carry on an depth study to this system takes Eclipse as the development technologies using in the system include SSH framework, JSP, WebService, JavaMail, DIV+CSS, jQuery and soon. Storage Devices is the Oracle design of the system includes five steps,from begin to end turning in order that they are needs analysis,detailed design,page design,program design,system system achieves the user rights log,the function of collecting messages,the function of publishing messages and the function of munition. Key words : Communition Subsystem;CRM; SSH;E clipse ; JSP ; jQuery;WEBService;ORACLE 济南大学毕业设计- III - 目录摘要................................................................................................................................ I ABSTRACT ......................................................................................................................... II 1前言.................................................